Information we collect
Order and support forms collect contact details, delivery addresses and device details. Repair and warranty requests may include serial numbers and device photos. Account identity is used to display your own request history.
How information is used
Information is used to respond to support requests, arrange fulfilment, handle repairs and warranty claims, and maintain transaction records. It is shared with logistics, payment or repair partners only as needed to provide the service.
Your choices
Do not upload photos containing passwords, financial information or personal files. Contact CTRL to request access, correction or deletion, subject to applicable record retention requirements.
Cookies & analytics
A secure cart cookie connects your browser to your saved cart. Analytics integrations are disabled until configured; a consent flow is required before enabling non-essential tracking.
Contact & retention
Records are kept only as long as needed for support, fulfilment and legal requirements.