Every confirmed CTRL laptop includes 90 days of hardware warranty support. Covered examples include motherboard defects, RAM, SSD, keyboard, trackpad, Wi-Fi, charging circuit, ports, fan and display electronics, subject to assessment.
Accidental damage, cracked screen, liquid damage, customer-opened devices, unauthorised repair, voltage or power damage, software or data issues, cosmetic wear and normal battery degradation.
Health is disclosed before sale. Battery coverage concerns complete failure where applicable; normal degradation is excluded.
Record one continuous video from the sealed package through the laptop, charger, accessories, physical condition and first power-on. Keep the video for any delivery-condition or missing-item claim.
Transport is free for accepted covered warranty claims. Contact us before dispatching the device and keep the order ID and serial number available.
To claim warranty support, reach out to our support team at +91 60002 79927. We will instruct you further. After the 90-day hardware warranty, CTRL customers still receive free lifetime help with troubleshooting, setup guidance and diagnosis. Parts, repair labour, accidental damage and software repairs may be chargeable. This promise is lifetime support, not lifetime free repairs.