7-day eligibility
Contact CTRL within 7 calendar days of delivery for a dead-on-arrival, incorrect item, missing part or major delivery-condition issue. Returns are reviewed case by case and are not available for change of mind, normal wear, accidental damage or software preferences.
How to claim
Reach out to our support team at +91 60002 79927. We will instruct you further. Share your order ID, serial number, clear issue details and a complete unboxing video recorded from the sealed package through first power-on.
Assessment & resolution
Keep the original packaging, charger and accessories. If the issue is eligible, CTRL will arrange the next step after assessment: repair, replacement where available or refund to the original payment method. Do not ship anything back until support gives written instructions.
Exclusions
Claims can be declined for liquid or accidental damage, missing parts, customer-opened devices, unauthorised repairs, misuse, data or software issues, cosmetic wear and normal battery degradation. Statutory consumer rights remain unaffected.